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Return Policy
We hope you will be satisfied with your purchase, but if you are dissatisfied with your purchase please review our return/refund policy listed below.
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Returns/Exchanges will only be considered within 30 days of purchase.
We cannot monitor the end user for their skin type, health condition and product compatibility, we strongly recommend that you consult your physician or a skin care professional for an analysis of your particular skin type and sensitivity level before purchasing any product. No refund will be given for any reason relating to product effect or compatibility with your skin type, including allergic reaction. We can only offer return privileges if an incorrect item is shipped or an item is received damaged or defective.
Shipping fees are NOT refundable. To initiate your return, contact us via email at salessupport@sbcmg.com. A customer care associate will review your request and respond back to you via email. If a return is authorized you will be given a return merchandise number (RMA#). This number must be on the shipping box or the refund/return will not be processed and no refund will be given. Returns are subject to inspection by CMG staff and are subject to a 25% restocking fee. All parts, pieces, printed materials, promotional items, original invoice, e.g. gift with purchase and any original product packaging must be returned or a refund will not be issued.
We reserve the right to deny multiple refunds by customers that have a habit of returning products. We will be unable to issue a refund for customers that request two consecutive refunds.
**We are not responsible for orders that have been effected by weather conditions. While we truly appreciate your business we are not aware of the weather conditions where you live so please place your order when your weather conditions are favorable.
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If you accidentally ordered the wrong item, we will reship the correct product after we receive the incorrect product back within 15 days. Customer will have to pay for shipping of the 2nd item and to return the wrong item.
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Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
If you purchase a product and decide to cancel or return the order you will be charged a restocking fee of 25% and the cost for us to ship out the product.
Once we receive the return it will be processed within 5-10 working days of receiving the return.